ZH
Zanele H
1 reviews | Active since Jan 2024
19 Mar 2024, 09:11
**** / ***** on my account from homechoice
Good morning. Last year I had an issue with homechoice that a *****ulent purchase was done under my account. I would like to inform that the matter was investigated and resolved, I was not told the details how was it done and by who but I am glad it is resolved. Hopefully soon credit bearue will clear my credit so I can have a good credit score.
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Homechoice's replyOfficial
19 Mar 2024, 12:13Hi Zanele,
Thank you for reaching out and sharing your feedback with us. We're pleased to hear that the issue regarding the ********** purchase on your account has been thoroughly investigated and resolved. While we understand your desire for more details regarding the investigation, please know that due to security and privacy reasons, we are unable to disclose specific information regarding such matters.
Rest assured, we take matters of security and account integrity very seriously, and we're committed to ensuring that our customers' concerns are addressed promptly and effectively.
Regarding your credit score, we understand the importance of a positive credit rating. We attempted to contact you via phone to discuss the matter further. If you could provide a convenient time for a call, we'd be more than happy to connect with you to address
Thank you for your continued support and patience as we work to resolve this matter to your satisfaction.
Best regards,
Nosiphiwo
Thank you for reaching out and sharing your feedback with us. We're pleased to hear that the issue regarding the ********** purchase on your account has been thoroughly investigated and resolved. While we understand your desire for more details regarding the investigation, please know that due to security and privacy reasons, we are unable to disclose specific information regarding such matters.
Rest assured, we take matters of security and account integrity very seriously, and we're committed to ensuring that our customers' concerns are addressed promptly and effectively.
Regarding your credit score, we understand the importance of a positive credit rating. We attempted to contact you via phone to discuss the matter further. If you could provide a convenient time for a call, we'd be more than happy to connect with you to address
Thank you for your continued support and patience as we work to resolve this matter to your satisfaction.
Best regards,
Nosiphiwo
Homechoice's reply19 Mar 2024, 12:13
Official
Hi Zanele,
Thank you for reaching out and sharing your feedback with us. We're pleased to hear that the issue regarding the ********** purchase on your account has been thoroughly investigated and resolved. While we understand your desire for more details regarding the investigation, please know that due to security and privacy reasons, we are unable to disclose specific information regarding such matters.
Rest assured, we take matters of security and account integrity very seriously, and we're committed to ensuring that our customers' concerns are addressed promptly and effectively.
Regarding your credit score, we understand the importance of a positive credit rating. We attempted to contact you via phone to discuss the matter further. If you could provide a convenient time for a call, we'd be more than happy to connect with you to address
Thank you for your continued support and patience as we work to resolve this matter to your satisfaction.
Best regards,
Nosiphiwo
Thank you for reaching out and sharing your feedback with us. We're pleased to hear that the issue regarding the ********** purchase on your account has been thoroughly investigated and resolved. While we understand your desire for more details regarding the investigation, please know that due to security and privacy reasons, we are unable to disclose specific information regarding such matters.
Rest assured, we take matters of security and account integrity very seriously, and we're committed to ensuring that our customers' concerns are addressed promptly and effectively.
Regarding your credit score, we understand the importance of a positive credit rating. We attempted to contact you via phone to discuss the matter further. If you could provide a convenient time for a call, we'd be more than happy to connect with you to address
Thank you for your continued support and patience as we work to resolve this matter to your satisfaction.
Best regards,
Nosiphiwo