***** on my account

I bought goods at homechoice, I paid my account every month until one day I received an sms saying my order was delivered. I called homechoice about it and that I didn't order anything. They asked me if I didn't order Smeg appliances and I said no,my email was changed and the delivery address was sasolburg,but i stay in delmas in mpumalanga. They asked me to make an affidavit and I did that...the person I was talking to said my account is now blocked while they investigate,I felt relief I waited to hear from them, but nothing happened. I stopped paying my account since they said it is blocked. My balance was around R1200. That was late 2023. I decided to wait for their correspondence regarding the matter but a year passed,nothing happened. When I check my credit score in 2025,homechoice appeared with a debt of over R30 000 I assume was for those SMEG appliances. I called them but they said my account was cleared but still details were still *****ulent and I wasn't receiving any statements from them. They asked me to send proof of residence,ID copy and email address. I did that and a weekater I got a statement stating I owe over R4000. I then called the ***** department and the lady was rude,saying the extra money was interests charged on mu account. I told her that they told me my account was blocked while they investigate ans she said yes it was only blocked for orders not payments. Homechoice should have called me or atleast send me an email informing me about the outcome of the ***** case,apologize for failing to protect my account but they instead keep quiet while charging me interests. Am so disappointed in them and I will never ever buy from them The lady was actually arguing with me. Her name is Angefisa and the reference fir my call is ***3. I asked for her supervisor 's number a d she refused, and she said I must just pay the money