Odered a TV from Home Choice

Good Day

I am really not happy with Home Choice service at all. I ordered the Hisense 55 Inch UHD LED Smart TV (LEDNA7100F) on the 19 March 2021, received the TV only on the 27 March 2021. The following day when we were about to unpack the TV and install it by the wall only to released that the wrong TV was delivered. Called home choice on the 29 March 2021 to report the mistake done. I was told to send the picture to the WhatsApp number *** and it will be collected. Called so many times and was told they are having problem with pick ups. The TV was only collected on the 19 April 2021, and was told will received SMS as soon as the TV reached the warehouse, till today no SMS received from the warehouse. To my surprised the TV debit order went through from my bank account on the 23 April 2021 eventhough I was promised that is wont go through from the first time I reported the wrong TV was delivered. Called again 23 April 2021 and was told to call after 24 hours since the debit order has not reflected on Home Choice system. Called again today 28 April 2021, no TV scanned as promised that it takes seven days and no the refund story has changed also that I will be refunded after 7 to 14 working days after the promised that it will be done same time and I wont wait for long. I cant even order the correct TV since it is not scanned to Home Choice's system and I cant get my money back. I am so upset and furious with the Home Choice services as so many years being a loyal customer to them. I have not skipped payment but the service I am receiving is really bad.

Please contact me urgently and sort out my refund and the TV story.

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Unhappy customer, Madika Mphuthi