O% customer service and after sales service

worst customer service ever. i been trying to get feed since the 21st of March 2020 regarding a service request.

i have phoned numerous times and get the same sorry ass of a story. and there is NEVER a manager available to assist or escalate the mater. i understand there has been a lock down but if you cant even phone your loyal customers just to give feedback what does it say about you as a company. i need this matter resolved asap or i am going to the ombudsman.