1 reviews | Active since Jun 2016
Not worried about customers at all.
<p>Good day.</p> <p> </p> <p>I have placed 2 orders with Homechoice in November 2016, the first order was for rugs and covers for my lounge and the second was for mattress. The orders were placed at around the 12th of November, so when i contacted homechoice later in November to find our where my orders are they said that i cant get the rugs because i do not have enough credit so they cancelled the rugs and send the covers. They did not even phone me to find out if that was what i preferred. </p> <p> </p> <p>So the covers arrived, i have ordered 2 single covers and 2 x 2 seater covers but on arrival there was 3 x single covers and 1 x 2 seater covers, i did not even check it in detail on delivery because we were moving, so when i moved in to my new home i unpacked it and there the incorrect sizes was delivered. After a couple of emails Home choice send me a dispute form, saying i should complete it and send it back, i have done it but there is still no feedback a week later. </p> <p> </p> <p>I have tried to fit the covers that i have ordered onto my lounge but it is the worst ever the keep popping off, and my 1 x 2 seeter is without a cover because they incorrectly send my order. Not even to talk about the second order, I have not even receive it.</p> <p> </p> <p>It was my first time buying from Homechoice and I will never again, it is the worst ever experience. I will also not pay any instalment if my orders are not both delivered and correctly delivered.</p> <p> </p> <p>Regards</p> <p> </p> <p>Dewaldt Steyn</p>
Good day.
Just an update, i have still not receive any phone call. I will ensure that i take this matter further, you are clearly not worried about customer service or about keeping your customers happy.
Good day.
Just an update, i have still not receive any phone call. I will ensure that i take this matter further, you are clearly not worried about customer service or about keeping your customers happy.
I have still not received my second order going for 2 months now. Public should not use this service at all, rather go to Mr Price Home or Sheet street. They atleast know what customer service is......i will not pay you a single cent and i am willing to fight this matter in the highest court.
I have still not received my second order going for 2 months now. Public should not use this service at all, rather go to Mr Price Home or Sheet street. They atleast know what customer service is......i will not pay you a single cent and i am willing to fight this matter in the highest court.
SO i have phoned Home choice again as I still not received my orders and Sowy the supervisor said that she will sort out my queries 2 weeks back already and give me a call. Still not done you guys need to wake up and smell the coffee.
SO i have phoned Home choice again as I still not received my orders and Sowy the supervisor said that she will sort out my queries 2 weeks back already and give me a call. Still not done you guys need to wake up and smell the coffee.
