NOT SO FREE GIFTS

AFTER WAITING FOR ALMOST 3 WEEKS MY ORDER FINALLY ARRIVED ANLY TO FIND THAT IT IS THE WRONG ORDER. I WENT TO MAPONYA MALL AND RETURNED THE ORDER AND TO REORDER. RECEIVED A CALL FROM THE CALL CENTRE THE CONFIRM THE ORDER WHICH WAS THE CORRECT ORDERS AND THEY ADVISE THAT I WILL BE RECEIVING A FREE GIFT, WHEN MYT ORDER ARRIVED I FOUD THAT ONE WAS CORRECT BUT THE OTHER ONE WAS STILL THE SAME ONE I RETURNED. SO I WENT TO THE ONE IN TOWN JUST TO FIND OUT THAT THE ITEM I WANT IS NO LONGER AVAILABLE SO I HAD TO ORDER SOMETHING ELSE. NOW I RECEIVED AN SMS FROM HOMECHOICE STATING THAT THE FREE GIFT IS NOT ACTUALLY FREE BUT I HAVE TO PAY R400 FOR A FREE GIFT WHIC FOR ME IS BULL****. CALLED THE CALL CENTRE AND WAS ADVISED THAT THE MATTER WILL BE ESCALATED TO A TEAM LEADER THAT WAS 2 DAYS AGO AND STILL NO RESPOND. I NEEDS THIS MATTER TO BE SORTED OUT NOW