Not receiving the good at home choice wynberg I now when you put then in this platform they quick to solve the problem

My mother order bedding from them and blankets and we only received blankets and when we go back to collect the other order they told us we received them and I told them we never received the bedding mind you this order was done on 1 June and they even debiting for the staff that we have not received and they send my mother to do an avidaffit from the police station and that was end of June and still no reply and we have not received the goods no communication at all and now it's August what makes me so sick they keep on telling her story when she is there alone and it's been long and not even a manager is attending to this issue what a bad service fir a old lady of 67 years old lying to her sending her falls hope