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Ngamla N
1 reviews | Active since Jan 2022
10 Mar 2025, 10:17
Not receiving my parcel
😟Homechoice is not doing right business to it's customers, my story is I ordered set of duvet on 23th of December 2023 which cost R1100 but still as today I haven't received it, it's 2025 now still I receive nothing, my money just went into the drain just like that. I went to SAPS to get affidavit that state I haven't received my parcel and I went to one of their outlets in Johannesburg to submit my affidavit, the answer which I get from they say they will investigate my case even now I'm still waiting.
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Replies (2)
Homechoice's replyOfficial
10 Mar 2025, 10:26Hi Ngamla,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
Homechoice's reply10 Mar 2025, 10:26
Official
Hi Ngamla,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
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Ngamla N's updateReviewer Update
10 Mar 2025, 11:29It's been three years now you keep saying one thing to me, that you are investigating the matter, how did you work? Your service is really very terrible, I didn't expect this from you. I need my refund if you are unable to help me
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Ngamla N's update10 Mar 2025, 11:29
Reviewer Update
It's been three years now you keep saying one thing to me, that you are investigating the matter, how did you work? Your service is really very terrible, I didn't expect this from you. I need my refund if you are unable to help me