Not helping customers
<p>As a cust i need to get the goods that i am paying for as a fridge was delivered to me the fridge was damaged and the freezer does not work as i phone them they tell me i must wait 7 - 14 weeks for a new fridge but they need to pick the fridge befor i can get the new one really where must i put all my stuff it was a big fight a week later they still did not respons to me i must phone they dont make effort to keep thier clients happy soory but please dont buy anything from this people as they dont care about thier customers needs.</p>
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Homechoice's replyOfficial
02 Mar 2017, 14:42Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply02 Mar 2017, 14:42
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team