ZT
Zamaswazi T

1 reviews | Active since Jun 2016

26 Nov 2016, 21:57

Not happy how they conduct business.

<p>In july the was a special @ homechoice of blankets buy 1 get 1 free,so i order the blankets & i got only 1 blanket, i so i did a follow up i was told the blankets were out of stock, and when i called again the sales consultant from home choice told me they are stil waiting for the blankets, the next thing i get an sms stating that the blankets are out of stock.why sell something that u dont have, so i called again to ask if i have to pay the full price they said yes but how is that possible, how can i pay for 2 when i have only 1 blankets.I feel this is day light robery.am really not happy with their services very poor i wouldnt refer any 1 to them.when i was busy doing a follow up on that 1 of their consaltant said to me if they are out of stock i will have to pay for 1 blanket of which i dont mind. Homechoice am really not happy now i know why people hate you so much, you dnt keep your promises.you have just lost 1 loyal customer i know now you may think what is 1 customer in 100, but in a long run you will feel this.Please dnt ever call me trying sell me anything from homechoice when i hear or see a word homechoice i get very angry and i become very rude.</p>

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Replies (1)
Homechoice
Homechoice's reply28 Nov 2016, 08:07
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team