MM
Matshidiso M
1 reviews | Active since Feb 2015
09 Jan 2020, 10:23
Not happy at all
I have a problem with homechoice as I sent through requested documents regarding an account that was opened **********ly under my name I have not received any response from you regarding the status of the account and based on my knowledge my credit score is affected by this as the account is still active and shows that I am not making any payments on it. I sent through documents to you guys in November 2019. Am I supposed to suffer from this issue as no seems to bother responding me.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
09 Jan 2020, 10:25Hi Matshidiso.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Homechoice's reply09 Jan 2020, 10:25
Official
Hi Matshidiso.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
MM
Matshidiso M's updateReviewer Update
30 Mar 2020, 10:39Good morning
I received an email from Lee-Ann Petersen, home choice (customer success specialist) who emailed me after my post. I was informed that it would be resolved within 30-90 working days of which I sent through my query on 1 November 2019. I haven't received any concrete response as the first time I called in and complained regarding this issue I was informed that it would be sent through to ***** department after they have received my email in order for my query to be investigated but now after I waited 90 working days since I received an email from Lee-Ann I emailed her again back to find out whether or not my query is resolved, to my surprise she emailed me back stating that it's been escalated to forensics department meaning I have to wait another 90 working days. What Lee-Ann stated on email is not the same as what I was informed when I called in late in October 2019 to find out what I need to do. Why am I given the run around as I need to know what's going on.
I received an email from Lee-Ann Petersen, home choice (customer success specialist) who emailed me after my post. I was informed that it would be resolved within 30-90 working days of which I sent through my query on 1 November 2019. I haven't received any concrete response as the first time I called in and complained regarding this issue I was informed that it would be sent through to ***** department after they have received my email in order for my query to be investigated but now after I waited 90 working days since I received an email from Lee-Ann I emailed her again back to find out whether or not my query is resolved, to my surprise she emailed me back stating that it's been escalated to forensics department meaning I have to wait another 90 working days. What Lee-Ann stated on email is not the same as what I was informed when I called in late in October 2019 to find out what I need to do. Why am I given the run around as I need to know what's going on.
MM
Matshidiso M's update30 Mar 2020, 10:39
Reviewer Update
Good morning
I received an email from Lee-Ann Petersen, home choice (customer success specialist) who emailed me after my post. I was informed that it would be resolved within 30-90 working days of which I sent through my query on 1 November 2019. I haven't received any concrete response as the first time I called in and complained regarding this issue I was informed that it would be sent through to ***** department after they have received my email in order for my query to be investigated but now after I waited 90 working days since I received an email from Lee-Ann I emailed her again back to find out whether or not my query is resolved, to my surprise she emailed me back stating that it's been escalated to forensics department meaning I have to wait another 90 working days. What Lee-Ann stated on email is not the same as what I was informed when I called in late in October 2019 to find out what I need to do. Why am I given the run around as I need to know what's going on.
I received an email from Lee-Ann Petersen, home choice (customer success specialist) who emailed me after my post. I was informed that it would be resolved within 30-90 working days of which I sent through my query on 1 November 2019. I haven't received any concrete response as the first time I called in and complained regarding this issue I was informed that it would be sent through to ***** department after they have received my email in order for my query to be investigated but now after I waited 90 working days since I received an email from Lee-Ann I emailed her again back to find out whether or not my query is resolved, to my surprise she emailed me back stating that it's been escalated to forensics department meaning I have to wait another 90 working days. What Lee-Ann stated on email is not the same as what I was informed when I called in late in October 2019 to find out what I need to do. Why am I given the run around as I need to know what's going on.