YE
Yumnah E
1 reviews | Active since Mar 2015
24 Mar 2015, 17:09
NOT FULFILLING MY ORDER!!!!
I received a newsletter with the sale of the Darcy 12-piece Luxury Comforter Set. Immediately I placed my order and processed my EFT payment, along with emailing the POP to the email address given. Excited to receive my product, I come to find that instead they had sent me a 9 piece. Thinking that perhaps it was a packing mishap at their DC and contacted the very next day to advise they had short delivered my order. The agent I had spoken to explained that the item was OUT OF STOCK
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Homechoice's replyOfficial
26 Mar 2015, 15:25Hello Yumnah2015,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply26 Mar 2015, 15:25
Official
Hello Yumnah2015,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team