YF
Yolandi F
1 reviews | Active since Oct 2013
14 Oct 2016, 10:15
Not even a customer and I get bad service
<p>I am not a customer of Homechoice nor have I ever been. They have phoned me more than 3 times in the past month, as well as my husband looking for me. Each time I politely asked them to remove my details as I am not interested and do not wish to receive any communication from them. To date my details are STILL on their list. Today it was a certain Christel who phoned. She was rude and made accusations, after eventually ending the call very rudely. </p> <p>It is because of this attitude of people and companies that the country is in the state that it is in. </p>
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Replies (1)Homechoice's replyOfficial
14 Oct 2016, 10:26Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply14 Oct 2016, 10:26
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
