Not Collecting Wrong Order for Exchange

I'm very appalled by the service at home choice. They delivered the incorrect product and when I call to rectify this order, consultants say that they'll call back but end up not doing so on numerous occasions. It's as though this is the mandate at Home Choice so I can be stuck with the wrong order forever. They even added blankets that I didn't even order. Can this company call me so that they can take this order and give me the correct order please