Not a happy elf...

WOW!!! 17 days and still no mattress........ I placed an order for a Restonic mattress on the 2nd of December and was hoping it'll be here by now, as my parents are visiting - the mattress was due for a replacement. I email and call - the answer I get is that I need to call another number for processing and they will dispatch my order! Firstly, why am I to call for an order to be dispatched and secondly, why are you not sure if I'm still interested in the order. I placed the order for a reason and trusted Homechoice's usually amazing service to keep it up, but now I have to make calls to different department to get something I ordered?