LM
Lerato M

1 reviews | Active since May 2016

24 May 2016, 08:05

None Payment of Refund for cancelld order

<p>I placed an Order with Homechoice on the 18th April 2016 for goods worth R2200.00<br />I cancelled the order on the same day as they were giving me two different information regarding changing the physical address for shipping, then I realised I will have a problem receiving the goods.I made a follow up on the 20th April to see if they received my banking details where the money should be refunded, I received an email that it will be refunded within 10-15 days. It has been 22 days today since I cancelled my order. Never evern again wont even advice my friends and family to buy from Them, they are an unfaithful business :-(</p>

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Replies (1)
Homechoice
Homechoice's reply31 May 2016, 06:28
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team