lV
lungile V
1 reviews | Active since Dec 2015
01 Dec 2015, 16:19
non updating on credit bureau
In September 21,2015 i called home choice requesting for the balance of my account so i can pay it up in full, but i was told that my account is now at legal an sent be sent to saya recoveries and was there after given the number to saya recoveries to call, of which i did on that same day and i was told of the balance of R 2 440.00, of which I paid on 22/09/2015 at 14:06, and there after I received a paid letter but still my details have not been updated by home choice on credit bureau, and home choice is stating that my account is still outstanding and am not sure whether SAYA has accepted my money and gave me a ********** paid up letter up until today, my details have not been pdated.
Helpful (0)
Replies (1)0
Replies (1)Homechoice's replyOfficial
03 Dec 2015, 10:35Hello lungilevumisa,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply03 Dec 2015, 10:35
Official
Hello lungilevumisa,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
