1 reviews | Active since May 2015
Non stop calls for something I didn't receive
I have placed 2 orders with you guys (Can't remember the other order except the Cara 20 piece ) of which I have cancelled both, (Ref for the call: *** )(Homechoice Ref number:***)<br> I was advised to not sign for any delivery as I would be liable to pay should I have sign for anything, My Order was delivered but I did advise the guys I had cancelled my order, I didn't sign for anything, they left....<br> <br> However I keep getting calls from you guys to ask when am I paying my account, Paying for something I didn't receive or sign for, <br> Today (05/01/2016) I received an sms to say R211.52 Was due to be paid on the 31st Of December 2015<br> <br> <br> My biggest concern would be this affecting my credit record..<br> May I please get a call from you guys explaining why am I being requested to make payment when I don't have an account with you guys.<br> Why am I even getting calls when you don't even have my signature for anything<br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team