Non Functional Computer

Good Day!<br> This is written out of frustration and feeling helpess after a relative of mine has been struggling with FoneChoice a HomeChoice Electronic devices division. She ordered a Tablet and a Laptop Computer early this year on the 28th May 2015 these were delivered to her but the Computer was not working she called HomeChoice several times using her Mobile phone to no successful solution until she asked me to assist.<br> I called FoneChoice I was given an email where I can forward the complaint to that was on the 16 July 2015. A reply through email came back the following day asking ID number of their client we hoped it was going to be resolved soon after a few correspondences asking for collection address and a promise to receive a call from the courier to collect in ten working days time. And we waited every time when we send an email they promise to attend to the matter very soon then we wait even last Monday it was the same story but they are debiting every month. the poor lady is about to lose her job as it requires a PC which she bought but can't use. I do have email correspondences about this.