No update on order placed

I have had a horrible experience with buying online from Homechoice. First of all their online shop is not user friendly, when you try to check out it requires you to register and once you put in your details it rejects it to say the details are not matching to their records and you have an option to request a callback for assistance. I requested a callback I'm sure 5 times, then eventually I tried calling them myself. Got assistance from one of the consultant to place the order and I made payment immediately. Since then I have not received any update from Homechoice regarding my order and when it will be delivered. Its now business day 10 and still nothing and their customer service number no longer goes through. I have sent an email but still no reply. Now I don't know how else to track for my order.