No transparacy with delivery timelines

on the 06/10/2015 my brother ordered luggage from Homechoice since we have a family getaway on the 19th November so he decided to us some bags. He placed an order under the impression that they will be delivered within 14 days. Today he called Homechoice to check as to when can he expect his order. To his surprise the consulted to him that she can only confirm that the order was dispatched on the 20th and as to when the courier deliver she cannot tell. <br> <br> He asked to speak to the manager. he placed on hold for almost 20min he then hung up. What kind of service is this? That's pathetic. We personally feel that HC does not care about their clients they only want our monies. She didn't even bother to track the couriers or the drivers to find out as to how far are they and when can the client expect them. That's what decent companies do because they value their clients. Over and above that some consultant placed an additional order on the 14/10/2015 on my brother's behalf without his consent. I'm very disappointed with Homechoice. I didn't't expect this kind of service since am the one who recommended them to my brother. We should have just shopped around for better service.