TD
TRINITY D
1 reviews | Active since Jan 2016
25 Jan 2016, 10:55
No statements / rudeness / BAD attitude
its been 3 months now asking for my statements to be send to me via email. they have the right email and they send me adverts via email but they cant send me the statement. all they do is tel me over the phone. he says on their side they have sent them and they drop the phone on me while we talking. today i have called 4 times and all of them just drop the phone on me.I am paying monthly and more than my agreed instalment.
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Homechoice's replyOfficial
26 Jan 2016, 12:05Hello TrinityDikgale,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution
Homechoice's reply26 Jan 2016, 12:05
Official
Hello TrinityDikgale,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution