pl
peter-john lamoela
1 reviews | Active since Dec 2014
25 May 2015, 18:14
No service delivery
This order was placed on the 23rd of APRIL for a bedroom set and 2 night stands. The nightstands were cancelled without my permission or my notification. When the bedroom set came it was not assembled because of *****s that were not in the box.<br> <br> <br> The installer came 2 thereafter both times not assembling the bed. The 3rd time they took the bed back and I have been sleeping on the floor for the past month. Please could the service improve and my bedroom set be delivered with the nightstand<br> I have lodged numerous telephonic complaints and email services. No alternative options were given to me for bedroom sets.<br>
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Replies (1)Homechoice's replyOfficial
26 May 2015, 08:59Hello plamoela,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply26 May 2015, 08:59
Official
Hello plamoela,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
