NO SERVICE

I have placed an order last week Wednesday with Homechoice, it was a cash order, which i paid for by debit card. Since last week no delivery, every time i call them, someone keeps telling me the same thing, that the payment was allocated to the incorrect account, but no one is fixing it. I want to especially lay a complaint against the call centre agents, they are so rude and disgruntled and Leighanca Madden. No customer service at all. Last week Friday i spoke to a consultant who claimed she allocated the payment correctly and dispatched my goods, today someone is still asking me about payment. They have a full system in front of them, which they can check, yet they are so lazy , they ask you the customer. Im so tired of repeating myself, i just need my goods to come.Please help