No sense of urgency and professionalism.

I placed an order of three items some time in January 2015, and I was told that the delivery will take place on the on the 4th of Feb, upon the delivery I discovered that the incorrect items were delivered, I immediately called home choice to make them aware of the situation which I was told that someone will call me first thing in the morning to assist, the next day I waited till about 4 in the afternoon which I could not wait any longer,I took the initiative to call them back and I was told that arrangements will be made for a pick up to take place, which yes it was done but then nobody calls to say anything after the pick up about the process in terms of how far are they with my query, I have to call them every third day to find out what's happening and every time when one calls in I have to start and explain the whole story from start to finish, till today I have not yet received my order. <br> I honestly believe that this is not good customer service in actual fact this is the worst I've ever had to experience, are we now not valued as customers, is this now the time we realise that one has start shopping elsewhere, is this now the time we tell our family and friends about the bad