No RESPONSE,NO SOLUTION TO THE PROBLEM

I have sent tons of emails,spoke to a few agents and still no resolution to my problem

The order i place in september and requested a cancelllation on is still NOT CANCELLED AND IM EXPECTED TO PAY FOR IT BECAUSE IT APPEARS ON MY STATEMENT. THIS IS PATHETIC.

I have placed a few orders and during the month of september and october, from those orders i have also returned some items WHICH IM NOT SURE IF THEY ARE TAKEN OFF MY ACCOUNT OR NOT BECAUSE THE TOTAL AMOUNT OF ITEMS I KEPT IS DEFINATELY NOT OVER R6000.

HOMECHOICE IS HAPPY TO UPDATE ME AFTER PLACING AN ORDER,BUT THEY NEVER BOTHER TO LET ME KNOW THAT THE ITEM I RETURNED IS REMOVED OFF MY ACCOUNT, BECAUSE THEY WANT ME TO PAY FOR THINGS THAT I HAVE RETURNED.

I AM AT A POINT WHERE I FEEL I SHOULD TAKE THIS MATTER FURTHER BECAUSE HOMECHOICE IS NOT INTERESTED IN FIXING MY ACCOUNT. ITS BEEN 2 LONG MONTHS GOING BACK AND FORTH WITH CALL CENTRE AGENT.

I AM DEFINATELY NOT GOING TO PAY FOR SOMETHING I RETURNED. SO UNLESS YOU FIX MY ACCOUNT,I WILL NOT BE PAYING A CENT. MEANWHILE I WILL BE SEEKING ADVICE ON WHAT TO DO WITH THIS ***** YOU ARE COMMITING ON MY ACCOUNT BY NOT REMOVING ITEMS I RETURNED.

To this day, no one came back to me and updated me on what happened to this order ********** 8

Dear Ms D.....

Thank you for your email.

We were able to cancel order number ********** 9, but order number ********** 8 already left HomeChoice yesterday, 27/09/18 with parcel numbers PFS ********** 4 and PFS ********** 8.

Please do not sign for these parcels when they do the delivery.

We apologise for the inconvenience

For further assistance, please don't hesitate to make contact with us again.

Kind regards, Z. Murison I did not sign for that order as adviced by the agent in the email above.

When i call to find out if they received the order and updated my account,they give me the SILLIEST EXCUSE ive heard in my life "we are still waiting for courier company to deliver it back to the warehouse" are you kidding me?? The same "courier company courier guy"who delivered 3 other orders that i placed after the ********** 8 order? The same guy who phoned me wanting to deluver those items.

Explain this to me how did he get my other items from the warehouse without first dropping off the previous items i requested cancellation on???