DD
Dorothy D
1 reviews | Active since Oct 2014
02 Sept 2016, 09:33
No response to requests for paid up letters
<p>I have been constantly calling Homechoice requesting for a simple paid up latter and an account clcosure letter.</p> <p> </p> <p>I am put from pillar to post over the past two weeks with zero assistance.</p> <p> </p> <p>Can I please have my paid up letter and can my account please be closed.</p> <p> </p>
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Homechoice's replyOfficial
02 Sept 2016, 10:27Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply02 Sept 2016, 10:27
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team