No response or call back for a refund

In October 2015 I went on-line and ordered a set of Towels. It was a buy one get one free promotion. I had made the necessary payment via my credit card. I waited for a week and contacted them re: the delivery and only then did I find out that they were out of stock. I asked for a refund and have to date contacted them on numerous occassions and I am promised a call back everytime. In 03 December I sent them an e-mail and to date have still not received any follow-up email or call.<br> <br> I attach part of the e-mail sent.<br> <br> I have paid the amount of 434.91 on the 08.10.2015 for the above account. It was then discovered that you were out of stock and I was told that they would refund me the monies. This is now nearly 2 months ago and to date I have heard or seen no refund.<br> <br> I have called your offices numerous times and have been promised my refund but to date I have received nothing. <br> <br> A week ago I was promised a call back from either a Carmen Pitts or Xoliswa Gaba but am still waiting. Also left several messages for Bilqees to call me and am still waiting.<br> <br> Refund my money asap as I am now tired of all the empty promises. This is the first time I ever ordered from Ho