LN
Lorraine N
1 reviews | Active since Sept 2016
01 Dec 2016, 15:52
No response or answers 3 days later
<p>Good day.</p> <p>I purchased a 6 piece set from Homechoice on Monday and called the callcenter because i was having problems with the voucher. The lady assured me that the voucher will be discounted from the order i placed and asked that i pay R100 short. which i did pay same time.</p> <p> </p> <p>Tuesday and still no reflection of the payment i made. Thursday i decided to cancel the order and order something else. I did all this after calling the callcentre. Until now no one has called me and i have tried calling them but my call was dropped and no answers.</p> <p> </p> <p>If possible, can i have a refund or better still my R552 credited to the order i placed today.</p>
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Replies (1)Homechoice's replyOfficial
02 Dec 2016, 08:46Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply02 Dec 2016, 08:46
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
