NO RESPONSE ON ORDER, FOR A WEEK NOW

I placed an order with Homechoice, its been a week and this order does not show in my account.<br> I have sent numerous emails to them querrying this order with no response. When I phone, there is no answer.<br> I feel like cancelling my order and not buy from Homechoie ever again, and let all my friends and family know that the Homechoice's service levels have gone down the drain.<br> <br> I havent ever received such bad service from a company before. I work in Customer Relations and know that this is a big NO NO!!!.