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shauneil H
1 reviews | Active since Nov 2020
11 Dec 2020, 15:49
no response from home choice, unprofessional service and agents who clearly don't know what they are doing
I am so disappointed with the service I am receiving from home choice, you guys collected my phone for repairs on the 30th of October it is now the 04th of December I still have not received any feedback every week I need to call in and I am being told that they are waiting for the quote from Samsung this is unacceptable. It has been well over a month with no progress or a word from homechoice I spoke to varies agents and they advised that they don’t know. May I please have all the call recordings because if this is no sorted with in the next week will take this further. ***
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Replies (2)
Homechoice's replyOfficial
11 Dec 2020, 15:52Hi Shauneil.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
Homechoice's reply11 Dec 2020, 15:52
Official
Hi Shauneil.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
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shauneil H's updateReviewer Update
15 Dec 2020, 11:06it has been over 4 days still no communication from homechoice, after promising to call on Monday. is there no senior person that this can be escalated to since homechoice has no concern for there clients
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shauneil H's update15 Dec 2020, 11:06
Reviewer Update
it has been over 4 days still no communication from homechoice, after promising to call on Monday. is there no senior person that this can be escalated to since homechoice has no concern for there clients