NO REPONSE ON DAMAGED GOODS

I need a statement for the month of June, also I order something and it was damaged when i opened the box. I have phoned numerous times and lodged a complaint but nothing had been done. Then finally I spoke to a lady who told me i should just go to the post office and post it back. <br> I will not be doing that. And I will not be paying for something that is damaged. <br> I have not received a statement since April and that is the first month that I joined. <br> It is much easier for me if I receive a statement via Email. I have given you both my work and personal Email address. I always get the Emails telling me about the specials but no Statement? <br> Which I have requested time and time again. <br> I am really not happy with the service especially after I received no help with the damaged item.<br>