no reply to customer requests

<p>Below: an un-rep**** to email from them</p> <p> </p> <p>Morning</p> <p>If this email gets read at all *Sarcastic because of the many times i have not received a reply*</p> <p>I am writing to officially let you know that your customer service sucks</p> <p>I have written and called several times concerning the same issue<br />One of such call references is ref# ********** 24, which when i later called back and wanted to give a consultant the reference number they could not follow up on my issue.</p> <p>My name in DC123, unfortunately i love your brand and good deals, so i have only ever shopped your products when they are on sale and on cash (maybe that is why my issues are not being attended to, i don't know)</p> <p>My account number is 2******x8 and my ID number is ************xx. i have always shopped online and only started experienceing problems June of this year, around a time i was relocating and when i contacted your customer services to change my address there was a delay.</p> <p>Around that time i ordered, a sheet set (on sale), a quilt set (on sale) and a luggage set (on sale), i have attached the payment as it reflects on my account when i view it online</p> <p>When delivered, the quilt set was not delivered, i was told it was out of stock when i contacted your call centre. i asked for a refund which i was promised it was being processed. when i saw the refund never reaching my bank account i made another quilt set order (on sale) to the same amount as the one which was never delivered. From then i have had to contact you guys in excess on 10 times and i am not getting a satisfactory answer.</p> <p>Today i placed an order for an Amina ..., i am afraid of making a payment because when i called your call centre they told me i owe in excess of R1***. i have always been a cash customer and have never paid less than what was charged. i have requested for a statement of my account and still have received nothing.</p> <p>All i want is peace of mind when shopping and currently i am not getting it with you guys and again to my proble, i prefer your products but your service is making it an obstacle for me to get the products.</p> <p>If you have read this far, thank you for your time and may you please assist me in the following ways<br />1. Acquire statement of my account with full details from day 1 until today<br />2. Tell me how i can get the Amina set without paying for debt i did not create (i am a cash customer because i hate debt and i will never get my self voluntarily into it)</p> <p>If you have any feedback at all please contact me on 082 *** ***, if not please cancel my details fully from your system because it irritates me when your sales consultants call me wanting me to order something while i know you are making it impossible for me to order anything.</p> <p> </p> <p>* I AM STILL GETTING CALLS FROM THEIR SALES DEPARTMENT*</p>