No repairs since November 2017

Item: Homechoice
Rating: 1
Author: Charmaine R

It is 2018, January 2nd and I'm still sitting with a fridge that has still not been repaired since I've reported a fault in early November 2017. What rotten service from ths company, Home Choice and Defy technicians. I have phoned numerous times, threatened and still there is no satisfaction. Yet I'm still paying them for a broken fridge. Will this Defy fridge ever be replaced or fixed!?!? They, both Defy and Home Choice, make promises they do not keep!

Helpful (0)

Replies (2)

Homechoice's replyOfficial

02 Jan 2018, 13:34

Good Day Charmaine

Thank you for your post.

We are extremely sorry for the experience and would like to apologise for the inconvenience caused.

One of our agents will be contacting you shortly.

Regards

Monique

Customer Support Team

Homechoice's reply02 Jan 2018, 13:34

Official

Good Day Charmaine

Thank you for your post.

We are extremely sorry for the experience and would like to apologise for the inconvenience caused.

One of our agents will be contacting you shortly.

Regards

Monique

Customer Support Team

Charmaine R's updateReviewer Update

02 Jan 2018, 13:37

The same automated response every time. Do something about this rather than giving an automated message.

Charmaine R's update02 Jan 2018, 13:37

Reviewer Update

The same automated response every time. Do something about this rather than giving an automated message.