KK
Kgaugelo K

1 reviews | Active since Sept 2012

31 Jan 2020, 10:16

No Refunds Allowed

Please don't buy from homechoice as its busy ripping people off their hard earned money due to their poor customer service and systems. I ordered a comforter set from homechoice on the 23rd of December and paid the full order amount the same day. After that I used to get irritating calls from their *********** call centre every morning asking me when I am going to pay for the order( by the way payment was already made). When I started querying the delivery they told me they are short staffed as its December. In January I got an SMS that the order will be delayed by 5 weeks because there is no stock, 3 weeks later I get another SMS that the order will further be delayed by 3 weeks. I call to cancel the **** order and when I ask for a refund the tell their system does not do refunds to the bank I use ( which is the same bank their system allowed an eft from) . Homechoice i want my hard earned money back, you cant force me to order from you again by using this lame excuse. Load my banking details and refund me please. What you are doing it's against consumer protection rights, you fail to deliver the goods I ordered so pay me back

0
Replies (2)
Homechoice
Homechoice's reply31 Jan 2020, 10:19
Official
Hi Kgaohelo.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice
 

Best regards,

KK
Kgaugelo K's update31 Jan 2020, 10:35
Reviewer Update
Oh then I get another lady by the name of LeeAnn who bluntly wait my time again telling me a resolution to my complain I must make an order to the value of the refund amount I want as their policy does not allow a refund into Investec Bank. Like really I don't want to order anything I need my money back simple.