LB
Lindi B
1 reviews | Active since Jul 2016
22 Jul 2016, 11:36
No refund ***
<p>Hi homechoice contacted me today with regards to my review I published recentre. They are forcing me to take back the broken heater that they fixed I send the heater to them the 06 June now they want 2 me the heater winter is almost over and I was inconvenience this winter and had 2 buy other heater I only uses the heater for 1 month and stored it and it broke I didn't even have the heater for a year and homechoice told me it's year but they clearly see I bought it in July I don't want the heater I want I refund for it because I don't want something that is just gonna break again</p>
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Replies (1)Homechoice's replyOfficial
22 Jul 2016, 12:12Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply22 Jul 2016, 12:12
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
