VM
Veronica M
1 reviews | Active since Sept 2015
02 Sept 2015, 12:55
NO PROPER QUALITY CHECK
I purchased the Gina 16-piece Luxury Comforter Set - Double Plum <br> order code: 103068 and an extra drop of curtains.<br> <br> 1. The curtains were different lengths and I had to re-order and send back - big inconvenience <br> (what quality check and standards are there for the Homechoice products?) <br> <br> 2. The Gina comforter set had 2 x pillowcases short and this problem has still not been sorted out. (this has been going on for months)<br> <br> I get calls almost every day if I want to order more & why I had cancelled a certain order. But the problem doesn't get resolved.<br> NO I DON'T WANT TO BUY FROM THEM AGAIN DUE TO THEIR LACK OF SERVICE.<br> <br>
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Replies (1)Homechoice's replyOfficial
14 Sept 2015, 15:14Hello Marques-79,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply14 Sept 2015, 15:14
Official
Hello Marques-79,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
