no proper follow up on previous compliant

This irritates me that i have to put ANOTHER complaint on Hello Peter to ge a response out of home choice!!! After the last complaint, that was about my ****** package and im paying for something i dont have, they came back to me an told me what to do. The lady that i spoke to in cape town head office said she will send me an email with all the information and the email address that i need to send my avidavid to. This never happened!! I then phoned back a few times just to be told she is busy she will phone me back! Also never happend!! Now after 6 months of payment i stoped the debit order!! Now im being harassed everyday, when am i paying!!! After i tell every person that i want to talk to someone regarding my account because i refuse to pay if this is not sorted out!!! Obviously a huge communication gap between those people. Coz everyday its the same story!!! So now i ignore them. Seems like the only way i get their attention is by not paying!!! They are wasting my time and money and im fed up!!!<br>