1 reviews | Active since Apr 2014
No permission given for debt order
In the month of 09 June I placed an online order for a Kendra 5pc double comforter set which was advertised for R129 per month. On the 31 July 2015 i got a sms requesting a payment of R268.26 i was confused and called to find out why the payment is that amount only to be told that i should have called but they never informed me about the procedure when ordering online never the less disappointed as I was I payed the amount cash at the shop on the 1 August 2015. Then the very same day i got a notification of a bebt order thanking me for my payment. My concern is who gave them permission the activate this debt order and where did they get my banking details. which i felt they had no right to invade my personal information.<br> <br> I hope this would be clarified and resolved soon.<br> <br> Thanking you<br> Chrystal Bernardo
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
