No order since black Friday... 2 months

Since black Friday I unable to place any order and the feedback from homechoice is pathetic. I ordered towels on which you had no stock but since then I can't order and no one is giving me any solution feedback after I have numerous times emailed and phoned. I tried ordering again on 31 Dec and phoned your CSC on which the agent assured me everything is in order and the department dealing with despatching will be back on 07 Jan? Well to no surprise I checked yesterday just to notice my credit limit was back to R5000 which mean my order didn't go through..... Why?????

Is there anyone working at homechoice that can tell me what the heck is going on. I gave ordered Christmas gifts and had to go buy them instead cause no joy from Homechoice. I have moved into a new place and ordered some items and that did not happen... Ordered again that did not happen and ordered again yesterday so hopefully after my hello Peter complaint something will happen cause seems like that is the only time when Homechoice go beyond to service their loyal clients.