NO ONE SEEMS TO KNOW WHAT IS HAPPENING

<p>May 2017 I return the DVD Radio back to Homechoice due to faulty in less than a year. After several calls to find out if they received the unit but every time they said no. On the 15th I send proof of return via email and received an email back from S Beukes (Your document have been received and forwarded to the relevant department to be processed. Please be advised your refund will take approximately 7-14 working days to reflect on your bank account). However, on the 22nd I want to confirm with them that a refund will be done and the consultant said yes they received the unit and it is with their technical department but I will receive a refund as they don’t return items to customers and if I would like she can assist with a new purchase. However, I resend a mail to customer care to guide me, but no response received I made another call yesterday and were told another story that they will NOT refund as the unit is with their technical department since the 9th and still no feedback on the system what is wrong, I ask her if I still need to pay and she said yes because the unit will be send back to me once the technical department sort it out. I emailed another follow up but they don’t response at all, as I don’t understand how they can charge me if it’s nearly a month that the technical unit got the item and there is no indication what is wrong or when the item will be return, now I must pay for something that I don’t even use at the moment. And Homechoice don’t even take a minute or two thus to response to your mail. </p>