1 reviews | Active since Dec 2016

05 Dec 2016, 08:31

No mattress received with order

<p>Base set delivered without mattress on the 4th of November, Today is the 5th of December yet i am still waiting for the mattress. After more that 25 phonecalls to various homechoice departments i am still waiting for proper feedbaack on this. According to home choice the issue was only logged on the 18th of November, yet my first call to them in regards to this was on the day of delivery, Which was the 4th of November. I am passed fed up with talking to people that cannot help me. At first i was told they use 2 different couriers, then i was told there might not be stock, then i was told to wait and be patient, then i was told to contact the ***** department, contacted them and they referred me back to customer services. Really !!!! </p>

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Replies (3)
Homechoice
Homechoice's reply05 Dec 2016, 08:42
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
's update12 Dec 2016, 15:15
Reviewer Update

Just received my mattress. Guess what. Damaged goods. After waiting for so long i almost decided to keep it. Glad i did not make that mistake. Send it back with the courier that was here today. I am so freakin fed up now. Homechoice please note that i will be making a payment on this account yet. Will not pay for something i cannot use. Feel free to contact me as i have alot to say on this matter

's update12 Dec 2016, 15:16
Reviewer Update

Sorry ment to say. I Will NOT be making a payment on this account yet.