NO HELP WITH BROKEN BED

Good day<br> I have bought a bed for R9500 from homechoice. After 4 months this bed is now broken. I phoned their Customer service since 28-04-2015, no one has contacted me to assist me with my bed. My account is paid up and now they just dont care. I have made about 20 phone calls to them, after explaining my story to them, they simply put the phone down. i have sent emails to different managers, no one phones or mails me back. I need the bed repaired or replaced and that is what they need to come and see, but no one comes out to look at my bed. We are sleeping on the floor because of this broken bed. PLEASE CAN SOMEONE HELP ME WITH THIS POOR SERVICE OR RATHER NO SERVICE AT ALL