No free gift received in 6 weeks

Can someone please tell me if Homechoice has any customer service??? Just got off the call from being told that the person who logged a gift request for me on 21 Dec 2020 logged it on the wrong order. I have called more than 5 times being told the request has not been worked on since 21 Dec 2020. Nobody saw that it was cancelled or logged to an incorrecr order. The reason i bought that duvet set was because it came with a free gift. If I cant get it, please come and take this one and refund me. Will i now have to wait another 14 days for the correct gift request to be actioned??? Can someone escalate this urgently please?