no follow up

I always order at home choice the 1st time I ordered they dileverd at a wrong address of which I had to go up nd down at police stations to sort out their mess 2nd time I ordered using the same address I got the package but this time around still using the same address I didn't receive my package when I follow up they say they will send me a form to sign of which I'm still waiting for and this order was made last year and I paid for the order cash so when I ask for my money back it's a problem all agents I speak to give me attitude as if it's not their problem I didn't receive my order.all of them tell me of a form that they end up not sending it's frustrating.