No feedback/No order/Not happy

19 Dec 2017 I wanted 2 x Californian wardrobes. I logged in and tried to apply for 2 wardrobes, not knowing there was a "combo". I realised after I ordered the 1st wardrobe, that only one went through, so I ordered another, and then I immediately sent an email explaining that I made a mistake and wanted the combo. It was late in the day already, so I left it till the next day and called in to confirm that the email was received. The call centre confirmed, but advised that the order was already processed. He will cancel the order on his side, but I must re-order and click for the combo, which I did. On the 30th Dec 2017 I received the 1 wardrobe. I asked the delivery guy where my 2nd wardrobe was, they said "it's on it's way". They assembled the wardrobe and left it in the middle of the living room. I left it empty till the next day and then called the centre AGAIN to find out if I may use the wardrobe, or wait for the 2nd order. I was told that the 2nd order will be on it's way, so I can use the wardrobe. When I moved the wardrobe 1 meter, the bottom of the wardrobe started spliting open, where the *****s were put in. They *****ed it too close to the edge, now the bottom of the wardrobe on both sides have split open. The width of the wardrobe is also a problem, as the coat hangers that we use, won't allow the wardrobe door to close. We have to maneuver the hangers to slant so we can close the doors. Despite the defaults of the wardrobe, I have called Homechoice at least once every 2nd week since 2 January 2018. I explain my situation everytime, over and over to each call agent, and each agent puts me on hold for +/- 20 minutes and then says not to worry, they are sorting it out. The 2nd last time I was asked to send in my bank statements and id copy AGAIN. Today I was told that it's my fault for ordering the wrong thing, I damaged the wardrobe because I moved it after standing in the middle of the freaken room for almost 3 weeks, and I was not supposed to use this wardrobe, or accept it. I also am not getting my combo. Absolutely disgusted with this kind of treatment. My mother died, my father has moved in with me. Now he has his clothing on the floor living like a under privileged person, and suffering the loss of his wife after 52 years. Shame on you Home Choice. I thought you were better than that. I won't pay for a broken wardrobe, I want if fixed or swapped.