NO FEEDBACK ON FRADULENT TRANSACTION

I would like to lodge a complaint regarding Home Choice –home shopping retailer. In 2018 whilst I was on maternity leave there was a ********** account opened using my details, the goods (cookware) were apparently delivered in Johannesburg. After recieving my credit report I contacted Home choice customer service and explained that, this was a ********** account and I am no liable for any payments. I was asked to fill in a sworn affidavit, I comp**** with the request the affidavit and my ID copy was sent to Home choice *** on the 17th of May 2019. I called them after not getting feedback from them , I was advised i will be contacted at the beginning of August. Its the 5th of September 2019 today I still have not heard from them. I'm looking for a car and this *****elent transaction is just hanging on my name.I'm afraid Home choice will blacklist me and my credit profile will be affected. We are now sitting in limbo and our home loan cannot be approved due to someone not doing their job at Homechoice.