No feedback, not will to assist & you don't care

Home choice I'm very heart broken about your careless behaviour and taking people for granted.<br> Last year around July/August 2015 ( if not mistaken ) you delivered a replacement heater at the post office without notifying me, you normally deliver all my purchased good at my home address, I called Home Choice 3 times and I was told that Home Choice did not deliver anything for me, I even asked the consultant if she was sure that you did not deliver anything for me at the Post Office and she assured me it was not Home Choice, I discovered in September through another consultant that it was actually Home Choice who made the delivery. I phoned several time asking for assistance, I even asked you to listen to all the recorded conversations I had with your consultants. Till today I did not get help not even a single call instead you call for sales and offer me your products but never give feedback on my query. <br> I've just checked my account balance and it shows R2231.21 whereas my account is supposed to be closed by now and paid up, please cancel/ remove the fireplace heater because I'm not going to pay for something which I did not get/receive. <br>