GF
Giovanni F
1 reviews | Active since Mar 2009
22 Dec 2016, 16:24
No feedback, no reply , no nothing
<p>I have send numerous emails to your collections department and admin department regarding closure and paid up status of my account.Yet i have never received any sort of feedback or acknowledgement of my emails.It is a matter of urgency as it is affecting my credit profile.</p>
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Replies (2)0
Replies (2)
Homechoice's replyOfficial
23 Dec 2016, 08:11Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply23 Dec 2016, 08:11
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
GF
Giovanni F's updateReviewer Update
28 Dec 2016, 08:45Yet again , my complaint serves to show that Homechoice doesnt reply or provide feedback to my concerns.I have tey to receive a email or a call on my complaint that i have lodged.
GF
Giovanni F's update28 Dec 2016, 08:45
Reviewer Update
Yet again , my complaint serves to show that Homechoice doesnt reply or provide feedback to my concerns.I have tey to receive a email or a call on my complaint that i have lodged.