No feedback and still being billed for good i dont

What must i do know, i have be liasing with the accounts Sharief Hendricks Social Media Administrator: Customer Support, who advised that everything has been sorted out and i must just continue paying for what i have received, but when i log on to my account online, it still shows that i have to pay for account ***8 which i have been querying with homechoice since November 2014 that i did not receive this good. Account was handed over to VVM Attorneys, i don't know whether i am blacklisted or what. I am so tired of this, i thought you guys are working in a professional field, but clearly not because nothing has been sorted out. i have been emailing Sharief but i got no response since the 11/02/2015 and till today no response. What do a person do to get heard, this is my 3rd report and still nothing has been done correctly. Changes us for things we dont have dont make your company richer, just gives you a bad name.<br> PLEASE JUST SORT MY ACCOUNT OUT SO I CAN PAY FOR MY GOODS THAT I HAVE RECEIVED.<br>